Northstack Terms of Service

Effective Date: July 13, 2026

Welcome to Northstack. These Terms of Service ("Terms") are a binding agreement between Alejandro Bravo, an individual operating under the trade name "Northstack" and based in Buenos Aires, Argentina ("Northstack," "we," "us," or "our"), and the business entity or individual entering into these Terms by registering a Northstack account ("Customer," "you," or "your").

By creating a Northstack account, accessing, or using the Service (defined below), you agree to these Terms on behalf of yourself and, if applicable, the business you represent. If you do not agree, do not use the Service. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case "Customer" refers to that entity.

1. The Service

Northstack is a multi-tenant, business-to-business software-as-a-service platform that lets a company ("Tenant") register an independent account and manage human resources records, client/contact records, and related custom data fields, together with user accounts, roles, and permissions for that Tenant (the "Service").

1.1 Beta status

The Service is currently offered as a beta / early-access product. It may contain bugs, may change substantially (including removal or modification of features) without notice, and is not guaranteed to be available at all times. We do not offer a service level agreement (SLA) or uptime commitment during this stage. You should not rely on the Service as the sole system of record for information you cannot afford to lose, and you are responsible for maintaining your own backups of Customer Data where practicable.

1.2 Eligibility

The Service is intended for business use only, is not directed at consumers, and is not directed at individuals under 18 years of age. By using the Service you represent that you are at least 18 years old and are using the Service for business purposes related to a Tenant, not for personal, household, or consumer purposes.

2. Accounts, Roles, and Responsibilities

2.1 Tenant accounts

A Tenant account is created by an individual who becomes the initial "owner" of that Tenant. The owner (and any user granted the "admin" role) may invite additional users, assign roles (owner, admin, member), and manage the Tenant's data, users, and settings. Only one user may hold the "owner" role for a Tenant at a time.

2.2 Account security

You are responsible for maintaining the confidentiality of account credentials for all users under your Tenant, and for all activity that occurs under those accounts. You must notify us promptly at info@joinnorthstack.com if you become aware of any unauthorized access to or use of an account.

2.3 Accuracy

You are responsible for the accuracy of information provided during registration and for keeping it up to date, including the identity and authority of users you invite.

2.4 Internal responsibility for user management

You (through your Tenant's owner/admin users) are solely responsible for deciding which individuals to invite as users, which roles to assign them, and when to revoke access. Northstack has no visibility into, and no responsibility for, whether a given individual should have access under your organization's own internal policies.

3. Customer Data

3.1 Definition

"Customer Data" means all data, records, and content that a Tenant or its users submit, upload, or generate within the Service, including employee records, client/contact records, custom field definitions and values, and any other information entered into the Service.

3.2 Ownership and license

As between the parties, Customer Data remains the property of the applicable Tenant. You grant Northstack a limited, non-exclusive, worldwide license to host, store, process, transmit, and display Customer Data solely as necessary to provide, maintain, secure, and support the Service, and to comply with applicable law.

3.3 Your warranties regarding Customer Data

You represent and warrant that:

(a) you have all necessary rights, permissions, and lawful basis to submit Customer Data to the Service, including any personal data of your employees, contractors, clients, or other third parties;

(b) your collection, use, and submission of Customer Data to the Service complies with all applicable laws, including employment, labor, and data protection laws applicable to you and to the individuals whose data you submit; and

3.4 Prohibited categories of data

You must not submit, and must not configure custom fields to collect, any of the following to the Service: government-issued identification numbers (including Social Security numbers, national ID numbers, or passport numbers), full payment card or bank account numbers, health or medical information, biometric data, genetic data, or any other special category of data that requires heightened protection under applicable law. The Service is not designed or certified to store these categories of data. If you submit such data in violation of this Section, you do so at your own risk and remain fully responsible for that data and any resulting liability; Northstack disclaims responsibility for the consequences of Customer Data submitted in violation of this Section.

3.5 Data as processor

For Customer Data that constitutes personal data of your employees, contractors, or clients, you act as the controller (or equivalent) of that data, and Northstack acts only as a service provider / processor on your behalf, processing that data solely to provide the Service and per your instructions as configured through the Service. See our Privacy Policy for more detail on how we handle data.

3.6 Aggregated and anonymized data

Notwithstanding Section 3.2, Northstack may generate and retain data derived from Customer Data and use of the Service that has been aggregated and/or anonymized such that it no longer identifies you, your Tenant, or any individual (e.g., usage patterns, product analytics, or performance metrics). Northstack owns this aggregated/anonymized data and may use it to operate, secure, and improve the Service, including after termination of your account, provided it does not identify you or any individual.

4. Acceptable Use

You will not, and will not permit any user of your Tenant to:

(a) use the Service to violate any applicable law or the rights of any third party;

(b) attempt to access another Tenant's data, accounts, or systems without authorization, including by circumventing tenant isolation, authentication, or permission controls;

(c) reverse engineer, decompile, or attempt to derive source code from the Service, except to the extent applicable law expressly permits;

(d) probe, scan, or test the vulnerability of the Service, or interfere with or disrupt its infrastructure, except through a responsible disclosure process coordinated in advance with us at info@joinnorthstack.com;

(e) use the Service to transmit malicious code, spam, or unlawful content;

(f) resell, sublicense, or provide the Service to third parties outside your own organization without our prior written consent; or

(g) use automated means to access the Service (including scraping or bulk data extraction) other than through interfaces we provide.

We may investigate and take appropriate action, including suspending or terminating access, for any suspected violation of this Section.

5. Fees

The Service is currently provided free of charge during the beta period described in Section 1.1. We may introduce paid subscription plans in the future. If we do, we will provide advance notice before charging any Tenant that is not already on a paid plan, and continued use of the Service after a paid plan takes effect for your Tenant will be subject to the pricing and payment terms disclosed to you at that time, which will supplement these Terms.

6. Intellectual Property

The Service, including its software, design, "Northstack" name and logo, and all underlying technology, is owned by Northstack and its licensors and is protected by intellectual property laws. Except for the limited rights expressly granted to you to use the Service under these Terms, no rights are granted to you by implication or otherwise. You will not use Northstack's name, logo, or trademarks without our prior written consent, except as reasonably necessary to identify that you are a customer of the Service.

7. Confidentiality

Each party may have access to non-public information of the other party in connection with the Service ("Confidential Information"). Each party will use the other's Confidential Information only as necessary to perform its obligations under these Terms, and will protect it using at least the same degree of care it uses for its own confidential information of similar nature, but no less than reasonable care. Customer Data is Confidential Information of Customer. This Section does not apply to information that is or becomes public through no fault of the receiving party, was already known to the receiving party without confidentiality obligation, or is required to be disclosed by law (in which case the disclosing party will, where legally permitted, give the other party reasonable notice).

8. Third-Party Services

The Service relies on third-party infrastructure and service providers to operate, including cloud hosting and database providers and an email delivery provider. We select these providers with reasonable care, but we do not control them and are not responsible for their acts, omissions, or outages. Use of the Service is subject to the availability and performance of these underlying providers.

9. Suspension and Termination

9.1 By you

You may stop using the Service and request deletion of your Tenant account at any time by contacting info@joinnorthstack.com.

9.2 By us

Immediate suspension. We may suspend or terminate your access to the Service immediately and without prior notice if we reasonably believe: (a) your Tenant or any of its users poses a security risk to the Service or to other Tenants; (b) you have engaged in fraud, illegal activity, or a violation of Section 3.4 (prohibited data categories) or Section 4 (acceptable use); (c) your account is subject to legal process or a request from a law enforcement or government authority; or (d) continued access would expose Northstack to legal or regulatory liability.

Other breaches. For any other material breach of these Terms, we will provide notice and a reasonable opportunity to cure before suspending or terminating your access, unless the circumstances described above apply.

Discontinuation. We may also discontinue the Service or the beta program described in Section 1.1, in which case we will provide reasonable advance notice where practicable.

9.3 Effect of termination

Upon termination, your right to access the Service ends. We will retain Customer Data for up to ninety (90) days following termination to allow you to request an export, after which we may permanently delete it without further notice or liability to you, unless a longer retention period is required by applicable law. See the Privacy Policy for more detail on our data retention practices.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any data loss will not occur. You are solely responsible for determining whether the Service is suitable for your intended use, including compliance with laws applicable to your business and your handling of employee and client data.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

(a) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND

(b) NORTHSTACK'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (I) THE TOTAL FEES PAID BY YOU TO NORTHSTACK IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (II) ONE HUNDRED U.S. DOLLARS (USD 100).

These limitations do not apply to: (i) either party's indemnification obligations under Section 13; (ii) your breach of Section 3.4 (prohibited data categories) or Section 4 (acceptable use); (iii) either party's gross negligence or willful misconduct; or (iv) liability that cannot be limited under applicable law.

12. Time Limit to Bring Claims

To the maximum extent permitted by applicable law, any claim or cause of action arising out of or related to these Terms or the Service must be commenced within twelve (12) months after the event giving rise to the claim, or it will be permanently barred, regardless of any statute of limitations or other law to the contrary. This Section does not apply where prohibited by applicable law.

13. Indemnification

You will defend, indemnify, and hold harmless Northstack (and Alejandro Bravo personally, as the operating individual) from and against any third-party claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) Customer Data, including any claim that it violates the rights of a third party or applicable law; (b) your breach of Section 3 (Customer Data) or Section 4 (Acceptable Use); or (c) your use of the Service in violation of these Terms.

14. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide notice by posting the updated Terms with a new effective date and, where practicable, notifying Tenant owners by email or in-app notice. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and may request account deletion.

15. Governing Law and Disputes

These Terms are governed by the laws of Argentina, without regard to conflict-of-law principles. Any dispute arising out of or related to these Terms or the Service will be subject to the exclusive jurisdiction of the ordinary courts of the City of Buenos Aires (Ciudad Autónoma de Buenos Aires), Argentina, and each party submits to that jurisdiction and waives any objection to venue there.

16. General Provisions

Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between the parties regarding the Service and supersede any prior agreements on the subject.

Severability. If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

No waiver. Failure to enforce any provision of these Terms is not a waiver of the right to enforce it later.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets, with notice to you.

Force majeure. Neither party is liable for delay or failure to perform due to causes beyond its reasonable control, including natural disasters, internet or infrastructure outages, or acts of government.

Independent contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

Notices. Notices to Northstack must be sent to info@joinnorthstack.com. Notices to you will be sent to the email address associated with your Tenant's owner account.

17. Contact

Questions about these Terms can be sent to info@joinnorthstack.com.

Northstack is operated by Alejandro Bravo, based in Buenos Aires, Argentina.